At Aybee Enterprises Limited, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be granted for purchases made through our store.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • The product is defective, damaged, or not as described.
  • The product was not delivered within the estimated delivery time due to an issue on our end.
  • The customer requests a refund within [insert number] days of receiving the product, provided the item is unused and in its original packaging.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Products marked as “final sale” or “non-refundable” at the time of purchase.
  • Items damaged due to misuse or improper handling by the customer.
  • Digital products or downloadable items (if applicable).

3. How to Request a Refund

To request a refund:

  • Contact us at help@aybeeenterpriseslimited.com within [insert number] days of receiving your order.
  • Provide your order number, proof of purchase, and a description of the issue.
  • Include photos or videos, if applicable, to support your claim.

4. Refund Process

  • Once your refund request is received, we will review it within [insert number] business days.
  • If approved, the refund will be processed to your original payment method within [insert number] business days.
  • You will receive a confirmation email once the refund is issued.

5. Return Shipping Costs

  • If the refund is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping expenses.

6. Exchanges

We also offer exchanges for defective or damaged products. Please contact us at help@aybeeenterpriseslimited.com to initiate an exchange request.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check your bank account and contact your payment provider, as it may take some time before the refund is officially posted.
  • If you’ve done this and still haven’t received your refund, contact us at help@aybeeenterpriseslimited.com.

8. Contact Us

For any questions or concerns about this Refund Policy, please contact us: